--- title: 3 Ways Tech Companies Can Improve End-User Training description: Improving end-user training helps tech companies encourage renewals and improve the bottom line. Here are a few tips for optimizing training for end users. image: https://www.topyx.com/hubfs/Stock%20images/businessman%20hand%20working%20on%20laptop%20computer%20with%20digital%20layer%20business%20strategy%20and%20social%20media%20diagram%20on%20wooden%20desk.jpeg --- [![TOPYX Logo](https://www.topyx.com/hubfs/topyx-logo-full.png)](https://www.topyx.com/) - [Contact Sales](https://www.topyx.com/contactsales) - [Features](https://www.topyx.com/lms-features/) - [Learner](https://www.topyx.com/lms-features/learning/) - [Learning Paths](https://www.topyx.com/lms-features/learning-paths/) - [Social Learning](https://www.topyx.com/lms-features/social-learning/) - [Mobile Learning](https://www.topyx.com/lms-features/mobile-learning/) - [Learning Catalog](https://www.topyx.com/lms-features/learning-catalog/) - [Administrator](https://www.topyx.com/lms-features/administration/) - [Reporting & Dashboards](https://www.topyx.com/lms-features/lms-reporting/) - [Certifications](https://www.topyx.com/lms-features/certifications/) - [Content Management](https://www.topyx.com/lms-features/lms-content-management/) - [LMS Integrations](https://www.topyx.com/lms-features/lms-integration/) - [Services & Add-ons](https://www.topyx.com/lms-services/) - [Industries](https://www.topyx.com/industries/) - [Associations](https://www.topyx.com/association-training) - [Corporate](https://www.topyx.com/corporate-training) - [Financial](https://www.topyx.com/financial-services-training) - [Healthcare](https://www.topyx.com/healthcare-training) - [Manufacturing](https://www.topyx.com/manufacturer-training) - [Nonprofit](https://www.topyx.com/nonprofit) - [Retail](https://www.topyx.com/retail-training) - [Sales/Services](https://www.topyx.com/sale-and-services-training) - [Subject Matter Experts](https://www.topyx.com/sme-training) - [Technology](https://www.topyx.com/technology-training) - [Plans](https://www.topyx.com/lms-solutions) - [LMS Pricing](https://www.topyx.com/lms-pricing/) - [TOPYX Elements](https://www.topyx.com/topyx-elements) - [TOPYX Essentials](https://www.topyx.com/topyx-essentials) - [TOPYX Expanded](https://www.topyx.com/topyx-expanded) - [TOPYX Enterprise](https://www.topyx.com/topyx-enterprise) - Resources - [eLearning Resources](https://www.topyx.com/elearning-resources) - [Videos](https://www.topyx.com/videos) - [FAQ](https://www.topyx.com/lms-benefits/faq/) - [ROI Calculator](https://info.topyx.com/roi-calculator) - [Customer Stories](https://www.topyx.com/customer-success-stories) - [COVID-19 Resources](https://www.topyx.com/online-learning-resources-covid19) - [Blog](https://www.topyx.com/lms-blog) - ![Search Icon](https://www.topyx.com/hubfs/loupe-1.png) - [Request a Demo](https://www.topyx.com/request-a-demo/) - [Contact Sales](https://www.topyx.com/contactsales) - [Features](https://www.topyx.com/lms-features/) - [Learner](https://www.topyx.com/lms-features/learning/) - [Learning Paths](https://www.topyx.com/lms-features/learning-paths/) - [Social Learning](https://www.topyx.com/lms-features/social-learning/) - [Mobile Learning](https://www.topyx.com/lms-features/mobile-learning/) - [Learning Catalog](https://www.topyx.com/lms-features/learning-catalog/) - [Administrator](https://www.topyx.com/lms-features/administration/) - [Reporting & Dashboards](https://www.topyx.com/lms-features/lms-reporting/) - [Certifications](https://www.topyx.com/lms-features/certifications/) - [Content Management](https://www.topyx.com/lms-features/lms-content-management/) - [LMS Integrations](https://www.topyx.com/lms-features/lms-integration/) - [Services & Add-ons](https://www.topyx.com/lms-services/) - [Industries](https://www.topyx.com/industries/) - [Associations](https://www.topyx.com/association-training) - [Corporate](https://www.topyx.com/corporate-training) - [Financial](https://www.topyx.com/financial-services-training) - [Healthcare](https://www.topyx.com/healthcare-training) - [Manufacturing](https://www.topyx.com/manufacturer-training) - [Nonprofit](https://www.topyx.com/nonprofit) - [Retail](https://www.topyx.com/retail-training) - [Sales/Services](https://www.topyx.com/sale-and-services-training) - [Subject Matter Experts](https://www.topyx.com/sme-training) - [Technology](https://www.topyx.com/technology-training) - [Plans](https://www.topyx.com/lms-solutions) - [LMS Pricing](https://www.topyx.com/lms-pricing/) - [TOPYX Elements](https://www.topyx.com/topyx-elements) - [TOPYX Essentials](https://www.topyx.com/topyx-essentials) - [TOPYX Expanded](https://www.topyx.com/topyx-expanded) - [TOPYX Enterprise](https://www.topyx.com/topyx-enterprise) - Resources - [eLearning Resources](https://www.topyx.com/elearning-resources) - [Videos](https://www.topyx.com/videos) - [FAQ](https://www.topyx.com/lms-benefits/faq/) - [ROI Calculator](https://info.topyx.com/roi-calculator) - [Customer Stories](https://www.topyx.com/customer-success-stories) - [COVID-19 Resources](https://www.topyx.com/online-learning-resources-covid19) - [Blog](https://www.topyx.com/lms-blog) - ![Search Icon](https://www.topyx.com/hubfs/loupe-1.png) - [Request a Demo](https://www.topyx.com/request-a-demo/) [eLearning LMS](https://www.topyx.com/lms-blog/tag/elearning-lms), [LMS benefits](https://www.topyx.com/lms-blog/tag/lms-benefits), [Technology Training](https://www.topyx.com/lms-blog/tag/technology-training) # 3 Ways Tech Companies Can Improve End-User Training by [Debbie Williams](https://www.topyx.com/lms-blog/author/debbie-williams) on October 22, 2019 There are many benefits technology companies can gain from improved end-user training. For example, optimizing [end-user training](https://www.topyx.com/lms-blog/technology-training-with-an-lms) helps tech companies build rapport with their customers’ employees (i.e., end-users), encourages renewals, and promotes customer loyalty. All of this can add up to a healthier bottom line. Best of all, tech companies can improve end-user training by implementing a few simple tips.![Your tech company can improve end-user training in just 3 steps. ](https://www.topyx.com/hs-fs/hubfs/Stock%20images/businessman%20hand%20working%20on%20laptop%20computer%20with%20digital%20layer%20business%20strategy%20and%20social%20media%20diagram%20on%20wooden%20desk.jpeg?width=600&name=businessman%20hand%20working%20on%20laptop%20computer%20with%20digital%20layer%20business%20strategy%20and%20social%20media%20diagram%20on%20wooden%20desk.jpeg) ## 3 How-To's for Tech Companies That Want to Optimize End-User Training Ready to make your end-user training even better than it already is? Give these ideas a try:  ### 1. Create an end-user onboarding course Putting together an onboarding course specifically for end-users is helpful to both tech companies as well as their customers' employees. It familiarizes users with the tech company and helps the company quickly develop a good rapport with them. A contributor to userlane wrote, “To put it frankly, first impressions hold a lot of weight over the rest of the business relationship. It is quite similar to a first job interview or a first date. These moments are engraved in our memory because, from a psychological standpoint, this is the stage in which we establish someone’s value and trustworthiness.”1  To make a fantastic first impression, and ensure long-lasting relationships with your customers, create an onboarding course just for end-users. The course would be an ideal segue into product training.  ### 2. Put the right instructors in charge of product training Sometimes companies, regardless of industry, choose corporate training instructors that aren’t right for the role. Where these companies go wrong is in assuming that “expert” is synonymous with “instructor.” There are certainly some SMEs who are skilled in training others, but this isn’t always the case. CIO.com quoted David S. Murphy, founder and membership director of nonprofit International Association of Information Technology Trainers (ITrain):  "Just because someone is an expert in a subject matter and their passion is technology, that doesn't make \[that person\] a good trainer…. We tend to put subject-matter experts in training positions, and that's the worst. We should be putting people with expertise in education and adult learning into those positions.”2  If an end-user [technology training](https://www.topyx.com/technology-training) course has a low rate of engagement, try hiring a different instructor, and see if that makes a difference. Issue end-user training surveys to determine learner engagement. ### 3. Become more aware of end-users’ training needs The quality of your end-user training results will be partly decided by how well you know your audience. You can never be too aware of your end users’ training needs. The more knowledgeable you are of their needs, the better equipped you will be to create the most effective training possible and deliver it in ways that are most helpful to them. To determine end-user training needs, evaluate how skilled end-users are in using your product on a daily basis. When you know where and to what extent knowledge gaps exist, you can quickly make any necessary changes to training. ## Deliver end-user training with a learning solution that works for your company The best end-user training contains effective content, is conveyed by instructors with exceptional teaching skills, quickly closes significant knowledge gaps, and builds rapport with learners. Make your L&D team’s job easier by allowing staff to create, deliver, and track end-user training with a [learning management system](https://www.topyx.com/) that features tools that benefit tech companies specifically. Some of these features include content management, certifications, and LMS reporting.  Want to discover some additional ways your tech company can improve end-user training? Explore our related blog post, “[Training End Users with an LMS: 3 Tips for Tech Companies](https://www.topyx.com/lms-blog/technology-training-with-an-lms)” or request a [personalized demo](https://www.topyx.com/request-a-demo/). [![what is an lms](https://no-cache.hubspot.com/cta/default/3844305/da741738-fe2a-49da-9fb1-3343f407afef.png)](https://cta-redirect.hubspot.com/cta/redirect/3844305/da741738-fe2a-49da-9fb1-3343f407afef) --- References: 1. https://blog.userlane.com/saas-subscription-renewal-strategy/ 2. https://www.cio.com/article/2436969/five-mistakes-it-groups-make-when-training-end-users.html ![Debbie Williams](https://www.topyx.com/hubfs/Images/Stock%20Images/Website_Image_Woman_MASTER.jpg) [Debbie Williams](https://www.topyx.com/lms-blog/author/debbie-williams) Director, Marketing ##### you may also like [![Here are 3 reasons your company should be using online learning.](https://3844305.fs1.hubspotusercontent-na1.net/hubfs/3844305/3%20Reasons.jpg)](https://www.topyx.com/lms-blog/3-reasons-to-implement-online-learning-with-lms-software) [LMS Software](https://www.topyx.com/lms-blog/tag/lms-software), [eLearning LMS](https://www.topyx.com/lms-blog/tag/elearning-lms), [Online Learning](https://www.topyx.com/lms-blog/tag/online-learning), [Technology Training](https://www.topyx.com/lms-blog/tag/technology-training) ## [3 Reasons to Implement Online Learning with LMS Software](https://www.topyx.com/lms-blog/3-reasons-to-implement-online-learning-with-lms-software) [![Here are some benefits of blended learning for companies navigating the pandemic.](https://f.hubspotusercontent00.net/hubfs/3844305/Stock%20images/Group%20of%20young%20colleagues%20using%20laptop%20at%20office.jpeg)](https://www.topyx.com/lms-blog/the-case-for-blended-learning) [LMS](https://www.topyx.com/lms-blog/tag/lms), [eLearning LMS](https://www.topyx.com/lms-blog/tag/elearning-lms), [Blended Learning](https://www.topyx.com/lms-blog/tag/blended-learning) ## [The Case For Blended Learning](https://www.topyx.com/lms-blog/the-case-for-blended-learning) [![User-Generated Content | eLearning LMS](https://f.hubspotusercontent00.net/hubfs/3844305/User-Generated%20Content%20%7C%20eLearning%20LMS.jpg)](https://www.topyx.com/lms-blog/how-to-integrate-and-benefit-from-user-generated-content-in-your-elearning-lms) [LMS](https://www.topyx.com/lms-blog/tag/lms), [eLearning LMS](https://www.topyx.com/lms-blog/tag/elearning-lms), [Content Production](https://www.topyx.com/lms-blog/tag/content-production) ## [How to Integrate and Benefit from User-Generated Content In Your eLearning LMS](https://www.topyx.com/lms-blog/how-to-integrate-and-benefit-from-user-generated-content-in-your-elearning-lms) [![TOPYX LMS Logo](https://www.topyx.com/hubfs/topyx-logo-full.png)](https://www.topyx.com/) - [TOPYX Blog](https://www.topyx.com/lms-blog) - [About Us](https://www.topyx.com/about-us) - [Contact Us](https://www.topyx.com/contact-us) - [Contact Sales](https://www.topyx.com/contactsales) - [Submit an LMS RFP](https://www.topyx.com/submit-an-rfp) - [Referral Program](https://www.topyx.com/referral-program/) - [Careers](https://www.topyx.com/careers) - [COVID-19 Resources](https://www.topyx.com/online-learning-resources-covid19) - [What is an LMS?](https://www.topyx.com/what-is-an-lms) - [LMS Training](https://www.topyx.com/lms-training) - [Remote Training](https://www.topyx.com/remote-training) - [LMS System](https://www.topyx.com/lms-system) - [LMS Software](https://www.topyx.com/lms-software) - [LMS Overview](https://www.topyx.com/lms-overview) - [Employee Training Software](https://www.topyx.com/employee-training-software) - [Learning Experience Platform](https://www.topyx.com/learning-experience-platform) - [LMS Solutions](https://www.topyx.com/lms-solutions) - [Social Learning Platform](https://www.topyx.com/social-learning-platform) - [Online Employee Training](https://www.topyx.com/online-employee-training) - [Enterprise Learning Management System](https://www.topyx.com/enterprise-learning-management-system) Newsletter Sign-up - We're Social - [![TOPYX Twitter](https://www.topyx.com/hubfs/Ironpaper/twitter-icon.png)](https://twitter.com/TOPYX) - [![TOPYX LinkedIn](https://www.topyx.com/hubfs/Ironpaper/linkedin-icon.png)](https://www.linkedin.com/company/topyx) - [![TOPYX YouTube](https://www.topyx.com/hubfs/Ironpaper/you-tube-icon.png)](https://www.youtube.com/user/TOPYXsocialLMS) © 2022 Interactyx. All Rights Reserved. TOPYX®, myTOPYX® and Gather.Interact.Learn.® are registered service marks of Interactyx. TOPYX - Learning Management System (LMS) Privacy Policy ![websights](https://ws.zoominfo.com/pixel/63122e61dc61f37d6066321d) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Debbie Williams", "url" : "https://www.topyx.com/lms-blog/author/debbie-williams" }, "dateModified" : "2019-10-22T11:59:59.866Z", "datePublished" : "2019-10-22T12:00:00.000Z", "headline" : "3 Ways Tech Companies Can Improve End-User Training", "image" : [ "https://www.topyx.com/hubfs/Stock%20images/businessman%20hand%20working%20on%20laptop%20computer%20with%20digital%20layer%20business%20strategy%20and%20social%20media%20diagram%20on%20wooden%20desk.jpeg" ], "mainEntityOfPage" : { "@id" : "https://www.topyx.com/lms-blog/3-ways-tech-companies-can-improve-end-user-training", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.topyx.com/hubfs/topyx-cypherworx.png" }, "name" : "Interactyx" } } ```